Regulator tells Look Ahead to improve on legal timescales for damp and mould
The Regulator of Social Housing gave the London and South East landlord a first consumer grade of C2 and said its oversight of health and safety compliance needs work.
Look Ahead Care and Support needs to improve how it oversees health and safety compliance, particularly around meeting legal timescales for dealing with hazards such as damp and mould, the Regulator of Social Housing has said.
The finding comes in a regulatory judgement published on 9 September 2026 after an inspection. The regulator gave Look Ahead a first consumer grade of C2, with a governance grade of G2 and a financial viability grade of V2, both unchanged.
Look Ahead owns and manages around 1,100 social homes, and manages around 700 more that are owned by other landlords, in London and the South East.
The regulator says the landlord also needs to improve parts of its governance, specifically risk management and oversight of landlord health and safety.
Other judgements published the same day
Melton Borough Council in Leicestershire was upgraded from C2 to C1. The regulator says the council, which received its C2 grade in August 2024, has shown it identifies when issues occur and puts plans in place to remedy them and reduce the chance of them happening again.
Keystage CIC, a small for-profit landlord based in Luton, was found to have failed the Governance and Financial Viability Standard. The regulator says Keystage told it in December 2025 about significant liquidity issues, has since appointed an interim chief executive and finance director, and is planning to become a subsidiary of another social landlord through a merger.
Kate Dodsworth, the regulator's deputy chief executive, said: "Landlords must have robust plans, controls and oversight in place to manage risks and ensure tenants' homes and services are protected."
The regulator says it only publishes judgements on landlords with under 1,000 homes where it considers there to be serious weaknesses or failings.
